Terms of Service — Kizing

Legal details from Tin (Desk #256, 2026-11-08). Set the date below to the Shopify submission day. Last updated: 8 November 2026

These terms are an agreement between you, the merchant who installs a Kizing app ("you"), and Trần Trung Tín, a sole trader operating as Kizing, 2261 Market St, Suite 2611, San Francisco, CA 94114, USA ("Kizing", "we", "us"). They cover every Kizing app for Shopify. By installing or using one you agree to them.

1. The apps

Kizing publishes a family of apps, each with its own App Store listing:

• Bundle & Kit Stock: keeps bundle and kit stock in line with their components.
• Supplier Stock Feeds: updates your stock from supplier files.
• bol & Kaufland Sync: syncs stock, orders, tracking and returns with bol and Kaufland.
• TikTok Shop Sync: syncs with TikTok Shop. Not yet available.

Each app's listing and help pages describe what it does. These terms apply to each app you install, separately.

Kizing is independent. It is not made, endorsed or operated by Shopify, TikTok, bol, Kaufland or your suppliers. Your use of those services is governed by their own terms.

2. Your authorizations

You must have authority over the Shopify store and every account or feed you connect. You let us read and write data in them on your behalf, as the app describes, while the app is installed and connected. You can withdraw that at any time by disconnecting or uninstalling.

3. Your responsibilities

• Check your settings (location mapping, buffers, bundle definitions, column mapping, price and stock rules) and review the dry-run preview before going live.
• Keep your products and listings compliant with each platform's policies.
• Keep the credentials you give us valid, and tell us if they leak.
• Don't use Kizing to break the law, infringe others' rights, or overload or attack the service.
• Respect your buyers' privacy rights; you remain the controller of their data.

4. Plans and billing

• Plans and prices are shown in each app's listing, in the app and at https://kizing.com/pricing. Each app is billed separately.
• All billing goes through Shopify and appears on your Shopify invoice. We never see or store your card.
• Paid plans are charged monthly in advance, unless the plan says otherwise.
• Trials: where a plan offers a free trial, you won't be charged during it. If you keep the app installed on that plan after the trial ends, the paid plan starts. One trial per store per app.
• We may change prices with at least 30 days' notice in the app or by email. Changes apply from your next billing cycle.

5. Cancellation and refunds

• You can change plans or cancel at any time.
• Uninstalling an app stops its billing immediately. Shopify cancels the charge on uninstall, and we never charge after it. If a charge appears anyway, we refund it.
• Refunds: full refund of your first paid month on request within 14 days of the first charge. Other refunds are at our discretion. Shopify handles proration for plan changes.

6. What our safety features are, and aren't

Dry runs, previews, mass-zero guards, change limits, drift checks and alerts are there to help you catch mistakes before they reach your store. They are aids, not guarantees. They can miss a bad file, a wrong mapping or a platform error, and they don't replace your own review. AI suggestions during setup are proposals for you to accept or reject; you are responsible for what you approve.

7. Third-party platforms

Kizing depends on Shopify's, TikTok's, bol's and Kaufland's APIs and on your suppliers' files and servers. We make no promise about them. Their outages, rate limits, API changes, product approvals, account holds, penalties or decisions to revoke our access are outside our control. If a platform withdraws access an app needs, that app may stop working; if it was a paid app, you can cancel and we refund unused days on request.

8. Support

Support is through in-app chat and email, answered first by AI support agents, with people handling escalations. Response targets in the help center are goals, not guarantees.

9. Data

Our Privacy Policy (https://kizing.com/privacy/) explains what each app handles and how long it keeps it. We process buyer data only to run the app, on your instructions. We do not sell data or use it to train AI models.

10. Availability and changes

We work to keep every app running, but we don't promise uninterrupted or error-free service. We may change or improve features. If we remove a core feature of your paid plan, you can cancel and get a pro-rated refund.

11. Intellectual property

We own Kizing and its software. You own your store data. You give us a limited licence to use it only to run and improve the service as the Privacy Policy describes. We may use feedback you send without obligation.

12. No warranty

Except as these terms say, every Kizing app is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special or consequential damages, or lost profits or revenue, including from oversells, wrong stock levels, missed or duplicated orders, marketplace penalties or account actions by any platform.
• Our total liability for all claims about an app is limited to the fees you paid us for that app in the 12 months before the claim, or USD 100 if you paid nothing.

Nothing here limits liability that can't be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your products, your store, the accounts and feeds you connect, or your breach of these terms or the law.

15. Termination

You can stop using an app at any time by uninstalling it. We may suspend or end your access if you breach these terms, if the law requires it, or if a platform revokes our access, with notice where possible. After termination we delete your data as the Privacy Policy describes.

16. Governing law

These terms are governed by the laws of the State of California, USA. Disputes go to the courts of San Francisco, California, unless the law of your country gives you the right to bring them elsewhere.

17. Changes to these terms

We post changes here and give at least 14 days' notice of material changes in the app or by email. Continuing to use Kizing after that means you accept them.

18. Contact

Kizing (operated by Trần Trung Tín, sole trader), 2261 Market St, Suite 2611, San Francisco, CA 94114, USA, hello@kizing.com.