Orders, cancellations and returns

What happens to components when a bundle sells, is cancelled or is refunded.

A bundle sells

Kizing takes each component from stock (units per bundle × bundles sold) at the fulfilling location and recalculates every bundle that shares those components. The ledger records the order, the bundle and each component.

A component sells on its own

Its stock drops in Shopify as usual; Kizing recalculates every bundle that uses it.

The same order arrives twice

Each order line is recorded once. If Shopify resends an order, components are not taken again.

Cancel

Cancelling an order puts back everything still out for that line.

Refund with restock

A refund that restocks 1 of 3 gift boxes puts back the components for 1 gift box. Kizing never puts back more than the line took.

Sales on other channels

Orders from any channel that creates Shopify orders (online store, POS, marketplace and social apps) are handled the same way.