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Bundle & Kit Stock docs / Help

Troubleshooting

What to do when a bundle shows the wrong number, a component is missing or the hourly check keeps fixing the same bundle.

A bundle shows the wrong number

  1. Open the bundle and look at Limited by: the component and its stock at that location.
  2. Check that location in Shopify for that component.
  3. Open Ledger, filter by the bundle, and read the last change and its cause.
  4. If the numbers still disagree, press Fix bundle stock; the hourly check would also fix it.

The hourly check fixes the same bundle every hour

Something else writes the bundle's stock: another bundle app, an inventory sync, or a CSV import. Turn that off for the bundle, or remove the bundle from Kizing.

"That product variant no longer exists in Shopify"

A component was deleted. Open the bundle, remove or replace the component, and save.

"These bundles would contain each other"

The editor found a loop in nested bundles. Remove one of the bundles named in the message from the other.

A bundle sale didn't take its components

Check that the order line has the bundle's SKU and that the bundle is turned on. Orders placed before you turned it on are not processed.

Bundle stock went to zero

One component sold out at that location. The other components stay available on their own.