bol & Kaufland Sync docs / Sync

Cancellations and returns

How marketplace cancellations and returns reach Shopify, with refunds and restock.

Cancellations

• Whole order cancelled on the marketplace: the Shopify order is cancelled and refunded, and merchant-fulfilled items go back in stock.
• One item cancelled: that item is refunded in Shopify and restocked; the rest of the order stays.

Each restock is written to the ledger once, so a repeated check can't put stock back twice.

Returns

When bol or Kaufland reports a return as received or completed, Kizing refunds those items in Shopify and puts merchant-fulfilled units back in stock at your order location. Returns that are still on their way are shown as waiting. FBB and FBK returns go back to the marketplace's warehouse, so they are refunded without restocking your Shopify stock.