FAQ

Short answers about suppliers, files, plans and uninstalling.

My supplier only emails the file. Does that work?

Yes. Each feed can get its own email address (Expert and Scale). Ask the supplier to send the file there, or forward it yourself.

Does it change prices or create products?

It never creates products: it updates products that already exist in Shopify, matched by SKU or barcode. It can update cost per item, and work out selling and compare-at prices with your markup and rounding; see Prices and cost.

Which location does a feed update?

The one you choose per feed, or, if the file lists stock per warehouse, the location you map each warehouse to. See Locations from the file.

Can I undo a run?

Yes, the latest applied one. See Undoing a run.

Does it work with bundles?

Yes. With Bundle & Kit Stock installed, bundles that use a product a feed updates are recalculated right after the run.

What happens if I uninstall?

Feeds stop and billing stops. Your Shopify stock stays as it was. We delete your shop's data within 30 days; see the privacy policy.