Troubleshooting

What each alert means and what to do about it.

"We couldn't download the feed"

The source didn't answer or refused the login. Check the URL, host, path or credentials on the feed page and press Run now. Your stock was left as it was.

"The feed couldn't be read"

The file is damaged or isn't the format it claims. Download it yourself and open it; if it opens, upload it to the feed and send us the run in chat.

"Needs its columns matched"

The first file arrived but the agent couldn't find a SKU, barcode or quantity column. Pick them on the Mapping page.

Many rows match no Shopify product

The SKUs differ (prefixes, leading zeros). Map the barcode column if the file has one, or ask us in chat.

"Over your plan's SKUs"

Your feeds together would update more Shopify variants than your plan includes (Free 2,000, Starter 2,500, Expert 100,000, Scale unlimited). Nothing was changed. Upgrade, or remove products from the supplier's file or the feed.

A run was held

Read the reason in the alert; see Safety guards. If the file is right, press Apply anyway.

Stock went up then down

Two feeds update the same products at the same location. Give each supplier its own location, or remove one feed.