Docs / TikTok Shop Sync / Help

FAQ

Common questions about Kizing: TikTok's own app, sync directions, order limits, support, languages and data.

Do I need TikTok's own Shopify app as well?

No. Kizing connects your Shopify store to TikTok Shop directly. If you use another connector today, setup imports your existing product links and turns the old sync off cleanly so orders are not created twice.

Is Kizing made by TikTok?

No. Kizing is an independent app that connects to TikTok Shop through TikTok's published APIs. It is not made, endorsed or operated by TikTok or Shopify.

Which way does each thing sync?

Stock: Shopify to TikTok. Orders: TikTok to Shopify. Tracking: Shopify to TikTok for orders you ship; TikTok to Shopify for orders TikTok ships. Returns: TikTok to Shopify.

Are there order limits?

No plan has an order limit.

What happens if something goes wrong?

Kizing checks both sides every hour, fixes what it safely can and alerts you about the rest. It refuses any update that would set a large share of your catalogue to zero at once.

How fast does stock update?

Within about a minute of a change in Shopify, from Shopify's inventory webhooks. The hourly check catches anything a webhook missed.

Can I edit stock in TikTok Seller Center?

You can, but Shopify is the source: the next check sets TikTok back to what your Shopify locations and rules produce. Change stock in Shopify.

How does support work?

In-app chat and email, 24/7, answered first by our support agents, with people behind them for anything they can't solve. Pro and Multi get priority with a person.

Which languages?

The app, alerts and support: English, Spanish, German, French, Italian, Portuguese (Brazil), Indonesian, Vietnamese, Thai, Japanese and Malay. These docs are in English for now.

Does Kizing use my data to train AI?

No. We don't sell data or use your data or your buyers' data to train AI models. See the privacy policy.