Docs / TikTok Shop Sync / Help
Uninstall and data deletion
What happens when you uninstall Kizing or disconnect TikTok: sync and billing stop, tokens are deleted, data is deleted within 30 days.
You can leave any time, and nothing is left running.
What happens when you uninstall
- Sync stops immediately.
- Shopify billing stops the same day. If a charge appears afterwards, we refund it.
- Your TikTok tokens are deleted immediately.
- All of your store's data is deleted within 30 days. Billing records we must keep by law are kept for the period the law sets.
- Your Shopify orders, products and stock stay in Shopify, and your TikTok listings stay on TikTok. Kizing doesn't remove anything it created.
Uninstall
- In your Shopify admin, open Settings › Apps and sales channels.
- Find Kizing and choose Uninstall.
- If you'll use another connector, set it up after this so two apps don't sync at once.
Disconnect TikTok only
To stop syncing one TikTok shop but keep Kizing installed, open Settings › TikTok shops and press Disconnect. Its tokens are deleted immediately. You can also revoke Kizing's access from TikTok Shop Seller Center.
Delete sooner, or export first
Email privacy@kizing.com (placeholder until launch) to have your data deleted sooner, or to get an export before it's deleted. We answer within 30 days.
Buyer data requests
Kizing handles Shopify's customer data request and redaction webhooks automatically. See the privacy policy.