Docs / TikTok Shop Sync / Sync
Order import rules
When TikTok orders import into Shopify, how every item is kept, tags, customers, notifications, FBT orders and cancellations.
Every TikTok order becomes one Shopify order, with every item on it. Imports are idempotent: an order is never created twice, even if TikTok sends it again.
When an order imports
By default an order imports when TikTok releases it for shipping (status Awaiting shipment). Unpaid orders and orders on TikTok's hold period stay out of Shopify, which keeps cancelled and fraudulent orders out of your books. You can choose to import at On hold instead if you want to see orders earlier.
Every item, grouped by SKU
TikTok sends one line per unit. Kizing groups them by SKU, so three of one product and one of another arrives as a two-line Shopify order with quantities 3 and 1. Prices carry TikTok's sale price, with seller and platform discounts and shipping recorded on the order.
Settings
| Setting | Default | What it does |
|---|---|---|
| Import at | Awaiting shipment | Or On hold |
| Tags | "TikTok Shop" | Add your own; "TikTok Shop" is always added |
| Customer | One per buyer | Or a single "TikTok Shop" customer for all orders |
| Shopify notifications | Off | Buyers already get TikTok's emails; Shopify sends nothing |
| Import TikTok-shipped (FBT) orders | On | Imported for your records, not shipped twice |
| Cancel on TikTok when cancelled in Shopify | Off | See below |
Orders TikTok fulfils
Orders fulfilled by TikTok (FBT, or TikTok shipping labels) import for your records and are marked fulfilled in Shopify when TikTok ships them. Stock isn't decremented twice and you don't need to add tracking.
Cancellations
- Cancelled on TikTok: the Shopify order is cancelled and its stock restocked.
- Cancelled in Shopify: by default Kizing reports it as a drift item rather than cancelling on TikTok, because a seller cancellation counts against your shop's TikTok metrics. Turn on "Cancel on TikTok" if you want Kizing to do it when TikTok hasn't shipped yet.
First import
On its first run Kizing looks back three days for orders, and links any that are already in Shopify instead of creating them again.