Docs / TikTok Shop Sync / Sync
Returns
How TikTok returns and refunds restock in Shopify and are recorded on the order. Pro and Multi plans.
When a TikTok return or refund completes, Kizing records it on the Shopify order and restocks the items. Returns sync is part of Pro and Multi.
What happens
- Return and refund completed: the items are restocked at the order's location and a return is recorded on the Shopify order.
- Refund only (no item back): recorded on the order; nothing restocked.
- Cancelled before shipping: the Shopify order is cancelled and restocked (all plans).
- Return rejected or withdrawn: nothing changes in Shopify.
Settings
| Setting | Default |
|---|---|
| Restock returned items | On |
| Record a return on the Shopify order | On |
Turn restocking off if returned items go through inspection first; restock them by hand once checked.
On the Free plan
Returns don't sync on Free. Restock by hand in Shopify, or try Pro free for 14 days. The hourly check still reports returns that weren't reflected in Shopify, so you know which ones to handle.